If you notice a pipeline leak, a damaged pipeline or suspect a pipeline issue, leave your home or the area immediately in an upwind direction. Then, from a safe distance, call 911. If possible, also call the emergency number found on the pipeline or utility marker.
Before digging or planting
Comply with Texas law. Dial 811 at least two working days before starting any digging project to have pipelines and utility lines located and marked. It’s free and it’s the law.
Right-of-way encroachment or questions
To report prohibited activity on a pipeline right-of-way or for questions regarding right-of-way restrictions, call the company listed on the pipeline marker. If there is a pipeline right-of-way on your property, you can obtain a copy of the legal right-of-way agreement at your county courthouse.
Customer-owned pipeline maintenance
Pipelines that connect gas appliances to distribution gas pipelines are owned and maintained by the property owner and should be periodically inspected. Some distribution pipeline companies provide this service. Licensed plumbers are also authorized to provide this service.
For non-emergency questions regarding natural gas piping that connects to your gas appliances, contact a licensed plumber.
The Railroad Commission (RRC) is responsible for the regulation of pipelines in Texas. Visit the RRC Web site or call (877) 228-5740.
General questions about TPAA
To request information about the Texas Pipeline Awareness Alliance, or to ask general questions, e-mail firstname.lastname@example.org.